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Effective Date: 22-06-2025

Last Updated: 22-06-2025

Introduction

Hello Magent ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI marketing platform and services (the "Service").

CONTENTS

1. Information We Collect

1.1 Information You Provide Directly

  • Account Information: Name, email address, company name, job title, and contact details
  • Payment Information: Billing address and payment method details (processed securely through third-party providers)
  • Profile Data: Marketing preferences, business objectives, and campaign goals
  • Communications: Messages, feedback, and support requests you send to us

1.2 Marketing and Business Data

  • Campaign Data: Marketing campaigns, strategies, and performance metrics you create or upload
  • Social Media Data: Content, analytics, and performance data from connected social media accounts
  • Third-Party Platform Data: Data from marketing platforms you connect to our Service (with your authorization)
  • Customer Data: Information about your customers and audience that you provide for analysis

1.3 Automatically Collected Information

  • Usage Data: How you interact with our platform, features used, and time spent
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Voice Data: Audio recordings when you use voice prompts (processed and deleted after transcription)
  • Cookies and Tracking: Information collected through cookies and similar technologies

1.4 Data from Third-Party Sources

  • Market Research Data: Aggregated industry and market data from various sources
  • Public Data: Publicly available information relevant to your marketing objectives
  • Data Marketplace: Data shared by other users through our cryptocurrency reward system

2. How We Use Your Information

We use your information to:

  • Provide Our Service: Deliver AI-powered marketing insights, analysis, and recommendations
  • Personalization: Customize strategies and recommendations based on your business needs
  • Platform Integration: Connect and sync data with your social media and marketing platforms
  • Automation: Execute automated marketing activities like email campaigns and social media posting
  • Analytics and Reporting: Generate performance reports and marketing insights
  • Communication: Send notifications, reminders, and important updates about your account
  • Improvement: Enhance our AI algorithms and platform functionality
  • Support: Provide customer service and technical support
  • Compliance: Meet legal obligations and protect our rights

3. Data Sharing and Disclosure

3.1 We May Share Your Information With

  • Service Providers: Third-party vendors who help operate our platform (hosting, analytics, payment processing)
  • AI Processing Partners: Companies that help process and analyze data to improve our AI capabilities
  • Integrated Platforms: Social media and marketing platforms you authorize us to connect with
  • Data Contributors: In aggregated, anonymized form as part of our data marketplace rewards system

3.2 We Do Not Sell Personal Information

We do not sell your personal information to third parties for monetary consideration.

3.3 Legal Disclosure

We may disclose information when required by law, to protect our rights, or in connection with business transfers.

4. Data Security

4.1 Security Measures

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security audits and monitoring
  • Secure data centers and infrastructure
  • Employee training on data protection

5. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our AI models and services

Voice recordings are typically deleted within 30 days after transcription.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access: Request copies of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a portable format
  • Restriction: Limit how we process your information
  • Objection: Object to certain processing activities
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze platform usage and performance
  • Provide personalized experiences
  • Ensure platform security

You can control cookie settings through your browser, though this may affect platform functionality.

8. Third-Party Services

Our platform integrates with various third-party services (social media platforms, marketing tools, payment processors). These services have their own privacy policies, and we encourage you to review them.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

10. Children's Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect personal information from children under 18.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know about personal information collection and the right to opt-out of the sale of personal information.

12. European Users (GDPR)

If you're in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR). Our lawful basis for processing includes consent, contract performance, legitimate interests, and legal compliance.

13. Data Marketplace and Cryptocurrency Rewards

When you participate in our data marketplace by sharing data, you may receive cryptocurrency rewards. Participation is voluntary, and shared data is aggregated and anonymized to protect privacy.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We'll notify you of material changes via email or platform notification. Your continued use of the Service constitutes acceptance of the updated policy.

15. Contact Us

For privacy-related questions or concerns, contact us at:

16. Definitions

  • Personal Information: Information that identifies, relates to, or can be linked to you
  • Service: Hello Magent platform and related services
  • Third-Party: Companies or individuals other than Hello Magent and you